Custom Item Fulfillment
* Please note custom items are handmade upon ordering, we can not guarantee that any two items will be exactly the same, but we will make 100% sure that they are professionally made and presentable.
* Custom items ordered via website are completed and shipped within 14 business days of order being placed. Please ensure that all spelling is correct and all pictures provided are clear and good quality.
*All custom orders (invoiced orders) are completed and shipped within 21 business days of order being placed. Please be mindful that custom orders are worked in order paid not order received. To ensure quality and timely completion once mock-up is approved there will be no changes made. If a change is requested there will be a “Change Order Fee” that will apply.
*All custom t-shirt orders (invoiced orders) do have a set-up fee that is due prior to order being started. This fee does go towards ordering the items needed to complete the order. Set -up fee is based on quantity of items needed, special requested items etc.
*For all custom mask orders we provide the first 5 mask for the order, for an order over 5 mask there will be $1.50 per mask added to invoice.
* All custom order (invoiced orders) are provided a completion date that is outlined in invoice if that date needs to be pushed up there will be a “Rush Order Fee” added and invoiced.
* Once custom order mock-up is approved there will be no refunds. If only set-up fee has been paid the remainder of the invoice will be cancelled.
*Blank t-shirts ordered for bulk orders are not returned, or shipped to customer, unless customer provided blank t-shirts to have completed.
* If order is cancelled before a mock-up is approved a 15% refund will be processed as either a refund back to charged credit card or a credit to be used at a later date. The refund will be calculated based on the amount that has been paid prior to cancellation request.
*Personalized custom items are not eligible for returns/ exchanges. However if there is an error on our part we will work promptly to correct the error free of charge.